Health plans should stay constantly vigilant for different ways to improve communications with members and providers for better care and better outcomes. Optimizing quality improvement and member engagement in tandem may sound overwhelming, but breaking it into different areas of focus can help plans to deliver the right message at the right time and in the right format.
In this new eBook, we explore three key focus areas for improving member satisfaction as well as HEDIS® and Star Ratings:
Looking for more?
Our previous eBook tackles care gap identification and closure with a specific focus on these topics and more:
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HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).
Catch up on our “Closing the Gap” series
Our monthly blog series offers practical solutions to closing care gaps for your members through better quality measurement and personalized consumer engagement. Read on and discover your path to better healthcare outcomes.