Presenters:
Rob Bledsoe
SIU Manager
BCBS South Carolina
Rob Bledsoe has spent the past 12 years with BlueCross BlueShield of South Carolina, gaining experience across the business, information systems, and operational management areas of healthcare. His career has provided a unique perspective on how technology, business processes, and operations work together to improve organizational performance and program integrity outcomes. Through roles supporting business operations, systems analysis, testing, and operational leadership, Rob has developed a strong understanding of healthcare processes from both strategic and operational perspectives. Today, he brings that diverse experience to discussions focused on bridging the gap between Payment Integrity and Special Investigations, leveraging collaboration, analytics, and innovative approaches to strengthen healthcare program integrity.
Heather Walters
Director of COB Programs & Payment Integrity
Health Alliance Plan
Heather Walters is Director of COB Programs & Payment Integrity at Health Alliance Plan by Henry Ford Health. She has extensive experience in health plan operations, payment integrity, coordination of benefits, and Medicare Secondary Payer programs. In her role at HAP, Heather leads teams and initiatives focused on improving operational performance, strengthening payment accuracy, and addressing complex healthcare reimbursement challenges. Her experience includes developing and implementing payment integrity strategies, overseeing vendor programs, identifying cost-saving opportunities, and partnering across the organization to improve claims accuracy and operational processes.
Angela Mitchell
Director of Client Services
Cotiviti
Angela Mitchell brings over 12 years of specialized experience in healthcare fraud, waste, and abuse across both the public and private sectors. She began her career with the Texas Office of Inspector General, where she focused primarily on Medicaid fraud investigations. At Cotiviti, Angela has served on the postpay investigative team and as Senior Client Services Manager for Claim Pattern Review. She leads a proactive program designed to identify providers exhibiting potential FWA behaviors before claims are paid, helping clients strengthen program integrity and reduce financial risk.
