Recent policies from the Centers for Medicare & Medicaid Services (CMS) such as mid-year benefits notices, Excellent Health Outcomes for All (EHO4All), and updates to requirements for dual-eligible Special Needs Plans (D-SNPs) allow for additional opportunities to interact, support, and maximize awareness for members. But keeping informed and responding to frequently evolving requirements can prove challenging for health plans.
An effective engagement program leverages member insights and a variety of channels to reach members at key times throughout the year. Join our experts as we review these regulations and discuss effective engagement strategies, including:
Learn how a proactive approach to member communication can lead to better member health and satisfaction and improve quality scores.
Presenters:
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Leah Dewey, MPH, Vice President, Clinical and Consumer Engagement |
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Jess Rainone, Clinical Program Manager |