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Embracing change in member engagement

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Recent policies from the Centers for Medicare & Medicaid Services (CMS) such as mid-year benefits notices, Excellent Health Outcomes for All (EHO4all), and updates to requirements for dual-eligible Special Needs Plans (D-SNPs) allow for additional opportunities to interact, support, and maximize awareness for members. But keeping informed and responding to frequently evolving requirements can prove challenging for health plans.  

An effective engagement program leverages member insights and a variety of channels to reach members at key times throughout the year. Watch as we review these regulations and discuss effective engagement strategies, including: 

  • Crafting and delivering notices that help ensure members are informed and empowered to use their benefits  
  • Review best practices for engaging with LIS and D-SNP populations using a multi-channel approach 
  • Incorporating a secure, digital channel to improve member experience and increase participation in HRAs   

Learn how a proactive approach to member communication can lead to better member health and satisfaction and improve quality scores.

Presenters:

LeahDewey

 

Leah Dewey, MPH, Vice President, Clinical and Consumer Engagement 

Leah is an experienced leader in population health, clinical strategy, product development, and value-based outcomes. She is focused on improving healthcare outcomes by leveraging data and insights to drive closure in care gaps, improve consumer quality, and move population health across various cohorts and cultures. 

 

JessRainone

 

Jess Rainone, Clinical Program Manager 

Jess collaborates with cross-functional teams to implement evidence-based programs, streamline workflows, and foster a culture of continuous improvement. She is a dedicated healthcare quality improvement professional with over ten years of experience in optimizing healthcare processes, implementing effective quality interventions, and ensuring regulatory compliance.  
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