Turning the page on an unprecedented 2020 HEDIS season

Wednesday, July 15, 2020
at 1:00 pm ET

Sign up now

Health plans struggled to find their normal rhythm during the 2020 HEDIS® season (MY 2019), due to disruptions to everything from operations and audits to the availability of documentation and medical record data.

Join Cotiviti Quality leaders Rachael Jones and Branka Sustic as they assess these challenges and their lasting impact, offering best practices and lessons-learned that can be applied as health plans pivot to next year. You’ll learn about:

  • New challenges to medical record retrieval and abstraction and their potential lingering effects on quality data and reporting
  • Upcoming changes from NCQA including revisions to the traditional HEDIS calendar
  • Best practices to adapt to a changing environment including the implications of telehealth adoption on quality measurement

Can’t make it on July 15? Go ahead and register and we’ll send you a link to the on-demand recording.



Rachael Jones
SVP, Performance Analytics and Quality

Rachael is accountable for business unit strategy, product vision, team, and market impact for Cotiviti’s Quality and Performance business unit. She has over 20 years of healthcare and technology experience with expertise in solution sales, delivery, and product management, as well as cost-of-care and provider reimbursement strategies.





Branka Sustic
VP, Quality

Branka has led the data operations team for Cotiviti’s Quality Intelligence client base since 2016. She has over 18 years of industry experience working with health plans, third-party administrators, self-funded employers, reinsurance companies, and brokers.



HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).